Terms and Conditions

Organiser Terms and Conditions for Tickets and Attendance at Events.

Tickets purchased on this system are supplied by the City of Busselton and are subject to the Live Performance Australia (LPA) Code of Practice for Event Ticketing. Your purchase of tickets to events or other items supplied by us constitutes your agreement to the following terms and conditions.

Tickets cannot be exchanged or refunded after purchase except as outlined in the LPA Ticketing Code of Practice.
Only tickets purchased from the Saltwater website or direct from Saltwater Box Office are deemed valid.
Tickets purchased via online resellers are void and will not be refunded.
Advertised ticket prices include GST where applicable but are exclusive of Booking Fees which will be added at the checkout.
All tickets are subject to a $2 booking fee, except for complimentary tickets.
Prices are in the currency shown on the checkout page.
You agree to provide us with at minimum your first and last name, email contact address and mobile number or as required on the checkout page for the purpose of facilitating delivery of tickets and your access to the event.
You agree to receive such communications from us that facilitate your access to the event or items you have purchased, whether by email, SMS or other means.
You also agree to receive information about updates or changes in status to the events or items you have purchased.
You acknowledge that we will reasonably inform you of changes to the event to the details you have provided, but that we bear no responsibility in the event that you are unable to receive our communications for whatever reason.
If you elect to join our mailing list either during the checkout process or at another point on the Saltwater website, you agree to receive marketing communications from us. You may revoke permission to receive these marketing messages by unsubscribing at the website listed in our marketing communications.
You agree to comply with the reasonable instructions given by our event staff.
If you are accompanied by minors, you agree to be responsible for their care and actions, at all times.
Children aged 15 and under must be accompanied by an adult at all times.
Children aged under 2 may sit on a ticket holders lap, free of charge.
We reserve the right to refuse admission to you, or eject you from the event, without any liability, if we deem this is necessary due to you presenting a security risk, nuisance or annoyance to other patrons of the event.
A ticket holder may be refused entry to the venue where they have in their possession or refuse to surrender to the venue any prohibited object or article.
Saltwater also reserves the right to refuse admission to a patron who arrives at the performance venue after the commencement time of an event.
Video and photography of performances are strictly prohibited unless otherwise advised before the commencement of the performance.
The City may take photos during this event for marketing purposes. If you do not wish to be photographed, please let staff know on arrival at the event.
If the event is cancelled, you will receive a refund of the face value of the tickets but will forfeit any booking fees paid as these are part of the cost of the ticketing service.
Complimentary or free tickets to events that are cancelled are not valid for any refund or exchange to other events.
You acknowledge that you should be vigilant of your own property and ensure that any property you bring to an event does not impact the health and safety of our staff or other patrons.
We are not liable for any personal effects in the case of theft or damage, however caused.
Saltwater is a licensed venue and by purchasing a ticket you agree that you will comply with the terms of the licensee which includes consuming alcohol responsibly in designated areas by only people who are 18 years and older.
You may not supply alcohol to persons under 18 years, nor bring alcohol to a licensed event premises. Penalties apply under various state legislation for failure to comply with alcohol licence conditions.
Where an event is designated as an 18 and over event, it is prohibited to purchase tickets for or supply tickets to persons aged under 18 years.
You, and ticket holders you purchase tickets for, must carry valid photo ID as proof of age, and to present this to event staff when required.
Where required, a free companion card ticket may be supplied on presentation of a valid companion card holder number. This person should accompany the companion card holder at all times during the event.
You use the venue and the premises for the event at your own risk.
You indemnify us against:
(a) any accident, damage, personal injury, death, loss, illness or injury to you or a person under your care.
(b) any property damage, loss of or damage to your equipment, materials or other belongings brought to the venues, whether by fire, theft, accident, injury or otherwise; or
(c) any other loss, damage, cost or expense (including, without limitation, loss of profits, business interruption, loss of information, indirect, special, punitive or consequential loss or indirect damage of any kind whether or not such loss or damage is foreseeable, foreseen or known and whether or not we have been advised that such damages may be incurred), unless solely caused by us, our staff or our representatives.
The City of Busselton collects your personal information to create and manage your account and bookings and to contact you about your use of this platform or your bookings. This information may be shared with relevant City staff to deliver the requested service. To learn how your personal information is handled, access the City’s Privacy Statement or contact the Privacy Officer at privacy@busselton.wa.gov.au
We reserve the right to change these terms and conditions from time to time as required.

Last updated: 04 September 2026
Please click here for the link to the LPA Ticketing Code of Practice.

'Ferve Tickets' (Ferve Tickets Pty Ltd ABN 41 074 903 085) operates a system for event ticketing on behalf of Saltwater Busselton ABN 87 285 608 991 the 'Event Organiser'. Any and all issues or claims relating to sale and/or purchase of tickets and the provision of associated event(s) are the sole responsibility of the Event Organiser and Ferve Tickets (or any subsidiaries, affiliates, officers, agents, directors or employees) have no liability for any claims. Ferve Tickets is not liable for any loss or damage arising from the purchase of this ticket. Ferve Tickets cannot exchange or refund this ticket nor associated fees, please contact the Event Organiser with any queries. Ferve Tickets has no obligation to provide a refund or any other financial compensation if an event is cancelled, postponed or substantially altered by the Event Organiser, in which case you should contact the Event Organiser directly. Purchasing tickets constitutes your acceptance of this agreement.